Infrastructure architecture
Design and governance of the shared substrate—compute, storage, networking, voice adjacent systems—so distributed organisations get predictable behaviour instead of per-site improvisation.
Context
- Hub, branch, and regulated site classes need repeatable patterns with room for local constraints (carriers, power, tenancy).
- Leadership wants collaboration and file services to work across borders without eroding residency or segmentation expectations.
- Programmes often mix greenfield standards with legacy PABX, storage, and WAN contracts that cannot all be replaced at once.
Problems addressed
- Replication lag and split-brain scenarios that local teams cannot diagnose during an incident.
- Undocumented dependencies between voice, directory, and application layers causing long outages.
- New sites reinventing VPN, Wi-Fi, and backup because no reference design was adopted.
- Security baselines that exist on paper but are not validated in deployment templates or change control.
What this work involves
- Site-class reference architectures with non-negotiable security and monitoring hooks.
- Network topology and resilience design: failover paths, DNS strategy, and capacity headroom for replication traffic.
- Data centre and office standards for rack, power, cooling assumptions where relevant; handoff to facilities and local IT.
- Cross-region deployment patterns with measurable RPO/RTO targets and scheduled restore drills.
- Runbooks, escalation trees, and demarcation between internal ops, carriers, and integrators.
Relationship to services
Capability pages describe what kind of technical work sits behind advisory, security, and delivery engagements. Commercial framing, pricing, and engagement shape live under Services.